Sunrise Communications, LLC.

Frequently Asked Questions

Look here for answers to common questions.

Cable TV Questions: 1: How do I program my TV?; 2: My TV only goes up to channel 13; 3: Who do I contact if a channel is not working properly?; 4: Does Sunrise provide Pay-Per-View channels?; 5: What are sun spots, and what can be done to fix my poor reception?
Internet Questions: 1: How do I change my email login password?; 2: How do I add additional email accounts?; 3: How do I increase/decrease my internet package?; 4: All lights on my modem are lit but I can’t access the internet.; 5: How do I power cycle my modem?; 6: I am unable to send/receive emails.
Cable TV & Internet: Am I required to sign a contract?; How much does installation cost?; I have a question on my bill.; Is there a fee if I want to disconnect my services?; Does Sunrise offer a package for seasonal customers?

Cable TV Answers

1: How do I program my TV? top: Check your operator’s manual and/or check your remote for on-screen instructions.
2: My TV only goes up to channel 13 top: If you have been installed with Sunrise’s Cable TV and are unable to receive channels above 13, you will need to re-program your TV to pick up the additional channels.
3: Who do I contact if a channel is not working properly? top: Please contact the Sunrise office immediately if you notice any reception problems with your Cable TV: 989-733-8100 or toll free: 877-733-8101.
4: Does Sunrise provide Pay-Per-View channels? top: No, Sunrise does not offer Pay-Per-View channels.
5: What are sun spots, and what can be done to fix my poor reception? top: Twice each year, during the spring and autumn equinox, a phenomenon commonly known as Sun Outages occurs. This happens when the sun lines up directly behind the satellite and interferes with the signal that is being sent to the satellite dishes. This may last for a few minutes each day on some or all networks with a varying duration of up to two weeks.

This phenomenon affects all satellite transmissions and will affect cable systems nationwide. When this alignment occurs, the energy of the sun can overpower the signal from the satellite, which causes the pictures on the TV to appear sparkly and snowy to differing degrees, depending on your geographical location.

Unfortunately, there is nothing we can do to prevent Sun Outages. We apologize for the inconvenience. Keep in mind that Sun Outages are related directly to your location, and will affect different parts of the country more or less than others.

Internet Answers

1: How do I change my email login password? top

Onaway / Canada Creek Ranch / Hillman		Cedarville / Hessel / Pickford
Please go to: portal.src-milp.com There will be a drop down menu on the very left side titled "User Utilities". Choose "change password" Log in with your current username and password and you will be taken to a page where you can type in your new password and confirm it.		For Cedarville / Hessel / Pickford Lighthouse.net customers: Please call Lighthouse: 906-632-1820

2: How do I add additional email accounts? top

Onaway / Canada Creek Ranch / Hillman		Cedarville / Hessel / Pickford
Sunrise customers may have up to 5 free email accounts. Your main account will be established when you are installed with high-speed internet. To add additional email accounts go to: portal.src-milp.com On the drop down menu on the left side titled "User Utilities" chose "Mail Account Manager" You will be taken to a page which shows all of your current email accounts and gives you the options to: Change Password, Remove account, Suspend account or Create New Account.		For Cedarville / Hessel / Pickford Lighthouse.net customers: Please call Lighthouse: 906-632-1820

3: How do I increase/decrease my internet package? top

Contact the Sunrise office at 989-733-8100 or toll free 877-733-8101.

4: All lights on my modem are lit but I can’t access the internet. top

Onaway / Canada Creek Ranch / Hillman		Cedarville / Hessel / Pickford
Check to make sure the Standby Light is not lit. If Standby is lit, press the standby button on top of your modem. If the Standby light is off, power cycle your modem. If power, send, receive and pc activity lights light back up after power cycling & you are still unable to access the internet, contact Sunrise Tech Support toll free: 866-441-6822.		For Cedarville / Hessel / Pickford Lighthouse.net customers: Please call Lighthouse: 906-632-1820

5: How do I power cycle my modem? top

Power cycling your modem resets the modem which often needs to be done if you experience a power surge or power outage at your home.

Unplug the power cord from your modem, leave unplugged for at least 30 seconds, and plug the power back into the modem.

6: I am unable to send / receive emails. top

Onaway / Canada Creek Ranch / Hillman		Cedarville / Hessel / Pickford
Contact Sunrise Tech Support toll free: 866-441-6822.		For Cedarville / Hessel / Pickford Lighthouse.net customers: Please call Lighthouse: 906-632-1820

Cable TV + Internet Answers

1: Am I required to sign a contract? top: No multi-year contract is required.
2: How much does installation cost? top: Installation fees vary depending on how many materials the technician must use to complete the install and how long it takes the technician to complete the installation.

If the home is previously wired for cable TV, the technician will check the integrity of the cable to the home - we must have top signal quality to insure high-speed internet & quality video signals.

When the technician arrives to the installation appointment he will do an installation cost estimate & measure out any materials he will need for the install and approximately how long it will take him to complete the install. The tech will get the install costs approved by you before beginning.
3: I have a question on my bill. top: Please contact Sherrie or Lucus at 989-733-8100 or toll free 877-733-8101 for billing questions.
4: Is there a fee if I want to disconnect my services? top: Yes, a disconnect fee in the amount of $62.99 applies for 12 months after service is established.
5: Does Sunrise offer a package for seasonal customers? top: Yes. Sunrise offers a Special Seasonal Package that provides for customers to only receive service for certain months from April through November. Seasonal customers will be billed twice a year. Once in the spring for months of service, and a second time in the fall for a monthly standby fee of $9.95 per month to maintain the account for activation upon their return. Please see our Services Page for more information regarding service time frames.